Skip to main content

Student wellbeing
Your Mental Health Is
Our Number One Priority

here to support you

We’re here when you need that extra bit of support.

Everyone needs support now and then — someone to listen, someone to help.

At Fresh, we build more than just places to live — we create communities that care. Our dedicated Residents’ Teams are always here for you, whether you're settling in, making new friends, or facing life's bigger challenges. Your wellbeing is our priority, and we’re with you every step of the way.

Because at Fresh, your wellbeing isn’t just important to us — it’s at the heart of everything we do.

Our Student Assistance
Programme

We’ve partnered with Health Assured to offer our residents access to their 24/7 helpline – the Student Assistance Programme. The Student Assistance Programme is completely confidential, offering guidance whenever you need it most and there is no cost for using it.

The Student Assistance Programme can act as an alternative to NHS 111, with support sessions and counselling available face to face, over the phone, or through online appointments. Health Assured is also available in over 240 languages, so you can choose secure dedicated support however works best for you.

The Student Assistance Programme is a confidential service. Your information won’t be shared with anyone at Fresh, other than in a critical emergency.

You can reach out to the Student Assistance Programme for support with:

Stress & Anxiety

Medical Information

Family Issues

Bereavement

Financial Wellbeing

Gender & Identity

Bereavement

Relationship Advice

Bullying & Harassment

In the Moment Support

Alcohol & Drug Issues

Exam Worries

Please note that a small number of properties are not eligible to use the Student Assistance Programme, please check with your onsite Resident’s Team for more information or for alternative resources. The Student Assistance Programme is provided by Howdens, a third-party provider, Fresh do not control and are not responsible for any changes made to the features or service offering of the programme.

we’re here for you

Empower Your Best Self with the Be Programme.

The Be Programme puts you at the heart of the Fresh community and gets you in the best place to enjoy your student adventure. Each of our properties run weekly events and provide on-hand support so you feel welcomed and connected, and we can be sure you love your time with us.

Blog

Our Latest News & Articles

Reduce Exam Stress with These Seven Tips

Stress is your natural response to high-pressure moments. When properly managed, it can...

How to Develop Leadership Skills as a Student

Amongst the library dates, coffee stops, nights out and more, it’s easy to forget...

Your guide to our student assistance programme

At Fresh, we've partnered with Health Assured to offer our residents access to...

Anxiety Uk

Charity providing support if you've been diagnosed with an anxiety condition. Phone 08444 775 77 Find out more anxiety.org.uk

Anxiety Uk

Charity providing support if you've been diagnosed with an anxiety condition. Phone 08444 775 77 Find out more anxiety.org.uk

Anxiety Uk

Charity providing support if you've been diagnosed with an anxiety condition. Phone 08444 775 77 Find out more anxiety.org.uk

Anxiety Uk

Charity providing support if you've been diagnosed with an anxiety condition. Phone 08444 775 77 Find out more anxiety.org.uk

Anxiety Uk

Charity providing support if you've been diagnosed with an anxiety condition. Phone 08444 775 77 Find out more anxiety.org.uk

Anxiety Uk

Charity providing support if you've been diagnosed with an anxiety condition. Phone 08444 775 77 Find out more anxiety.org.uk

Anxiety Uk

Charity providing support if you've been diagnosed with an anxiety condition. Phone 08444 775 77 Find out more anxiety.org.uk

Anxiety Uk

Charity providing support if you've been diagnosed with an anxiety condition. Phone 08444 775 77 Find out more anxiety.org.uk

let's hear it

Our Residents Say.

I’ve really enjoyed living at Dun Holm House. The location is great – very close to the city centre and riverside. The room is clean and modern, and the ensuite is super convenient. Staff are friendly and helpful whenever I needed support. Overall, it’s a comfortable and safe place for students – highly recommended!
- Resident at Dun Holm House, Durham – Google

Living at Botanic Studios has honestly been such a great experience. The location is amazing — it’s just a short walk to Queen’s University and super close to the city centre too, so everything you need is right around the corner. One of the best parts about staying here is how friendly and welcoming the staff are. They really go out of their way to make you feel comfortable and at home. Big thanks to Stewart and Dylan — they’ve always been really helpful whenever I’ve had a question....
- Resident at Botanic Studios, Belfast – Google

Sian and Ashley are amazing and very helpful! The accommodation is very clean and modern and everybody is so friendly! Amazing value for money definitely recommend!
- Resident at The Waterways, Nottingham – StudentCrowd

As an international student from India, finding a place that feels like home while being miles away can be really challenging—but Ty Nant made it so easy. From the moment I moved in, the staff were incredibly kind and welcoming. The security team and reception staff always greeted me with a smile and were ready to help with anything I needed.Ty Nant gave me a safe, cozy environment where I felt supported and at ease. It really became my home away from home, and I’m so grateful...
- Resident at Ty Nant, Swansea – Google

Broga House Cork was an excellent choice. Located within walking distance of so much the city has to offer, and easy access to buses that go to the rest of County Cork. The staff were friendly, helpful, and responsive to requests. Would recommend.
- Resident at Broga House, Cork – Google

I have had a great experience, the staff is great, love the space and the room. They hold events for everyone to meet - I had a great time!
- Resident at Pavilion Court, London – StudentCrowd