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FAQs

We’re sure you have some questions so take a look at our most asked…
It’s absolutely right to have lots of questions about living with Fresh and here’s the best place to start quizzing us on how to book and what living here is really like.
About Us

We are a market leading, third party manager of residential for rent assets across the UK and Ireland. From PBSA, to Build to Rent and Co Living, we create homes and communities that are perfect for the way our residents live their lives.

Booking Student Accommodation

A few weeks before arrival, you will be invited to book a move-in slot by your Residents' Team. This can be booked via our student portal once weve let you know check-in slots are available.

The registration and booking process generates a promotional code (when applicable). The code appears in a box at the top of your booking page, and just before you reach the payment stage of booking you should enter the code in the empty box. Click Verify voucher to apply the discount to your booking.

Book online until the end of 31st July, without seeing the accommodation first, and we run a 72-hour Cooling-Off period, allowing you to cancel your booking within 72 hours of completing the booking. Bookings made from 1st August for the forthcoming academic year have a 24-hour Cooling-Off period. To cancel, write to or email the General Manager at your chosen location.

Absolutely! Floors, flats and room numbers are available to select during the online booking process.

Of course! For locations with shared student apartments, group booking can be completed easily online. One member of the group just needs to register and when asked to Create a group booking, give the group a name and log in. Complete everyones personal details. When done, the rest of the group have 24 hours to register, select Join a group booking and thats it your perfect flatshare is secured!

Its easy just click on any Book Now buttons around the website and come through to our online booking system. If youre having any trouble with that, or to book our short-term lets and summer stays, just speak to the Resident Team at your chosen location.

Your Tenancy Deposit is payable 10 days before the start of your Tenancy Agreement. The amount varies across our locations so look at each building individually for details. The good news is that you will get the Tenancy Deposit back if nothing is owing for damages or outstanding rent at the end of your stay! Take a look at our Fee Schedule for details of charges that will be applied for damages. Deposits are fully secured by the Tenancy Deposit Scheme in England and Wales or the My Deposits scheme in Scotland. (For bookings in Scotland see the accommodations full Terms & Conditions.)

Covid-19

For a full list of FAQs around how we are managing our buildings and continuing to provide a service throughout the Covid-19 pandemic please visit our Covid-19 Section

Living with Fresh

We want you to love your time living with us but there may be times when we dont always get it right. We take all complaints seriously and will try our best to fix any issues first time. If you need help and advice about how to complain please take alook at our Complaints Procedure.

Sorry, pets of any shape or size arent allowed.

Yes! Fresh is proud to partner with unikitout.com. Order a range of kitchen and bedding packs from their website, including duvet covers, pillows, cooking utensils and cleaning supplies, and theyll be delivered straight to your accommodation.Order online and save 10% by using the promotion code FRESH10.On their shopping cart page use the drop-down menu to select where you are staying and enter your arrival date to ensure everything gets delivered on time!

Whether we supply the TV or ifyou bring your own, or watch it through 4TV or the BBC iPlayer, youll need to have a valid TV Licence unless we tell you were covering it. Visit www.tvlicensing.co.uk for details and latest costs.

Were all grown-ups here, so of course occasional overnight guests are allowed. Please dont invite someone to stay for more than threeconsecutive nights though, and always check with your flatmates first that theyre ok with extra house guests.

Your student room and any shared areas within your apartment will be spotlessly clean when you arrive, and some of our tenancies include complimentary cleaning throughout your time with us. Look for it when checking out our locations.

Log an issue on our Student Portal and our switched-on team will resolve it as soon as possible. Take a look at the Student Handbook on your chosen location page for our managing repairs policy

On booking, you can see whether your flatmates are male or female, what year they are in and where they are studying. We dont give out names for data protection but you can always use our Facebook pages for each location to find your flatmates before you move in and plan exactly who is bringing the kettle!

All our student accommodation is smoke free and this includes all types of E-cigarettes. Smoking is not allowed in any private and communal areas including bedrooms, bathrooms, kitchens and all internal social spaces. Designated smoking areas can be found outside of the building.

Youll have broadband in every student accommodation, and the internet provided may differ depending on location and internet provider. Usually you can connect using an Ethernet Cable, which you just plug into the network wall socket in your room. Most of our sites have a wireless network covering the whole building. On arrival, simply connect your devices to the wireless network. Bandwidth information is provided with each location and for more information see your Tenants Handbook.

Rest assured that every single booking with Fresh comes with free Contents Insurance withCover4Insurance . Individual locations explain how you can view the Contents Insurance cover certificate online. To upgrade your insurance contact Cover4Insurance directly.

Keep up to date with the small print with these government guidelines to renting.Here at Fresh we comply with the ANUK Code and are also ARLA Property Mark Members and whilst most of the information in the guide is applicable to us; not all of it is. If you have any queries please speak with your accommodation team.

Moving out of your student accommodation

Our student accommodation (in most cases) is just for students, however, we do offer rental homes in locations across the UK which are perfect for recent graduates, offering great value rent, on-site Resident teams and the fantastic service you would expect from Fresh.

Your apartment or studio will be fully inspected at least three times during your tenancy. Well keep an eye on cleanliness and hope not to see any damage and missing items. After each inspection we will tell you if any charges will need to be made to put something right. You will be invoiced immediately for recharges for the first two inspections and on the final inspection a deduction will be made from your deposit. The cost of recharges for cleaning, damages and missing items can be found in the Tenancy Handbook.

No, your room is yours for the whole of your tenancy. You only need to move out at the end of the agreement.

We do our best to offer summer student accommodation extensions, or you may want to explore the UK and give another city a try. Contact the Resident Team at your chosen accommodation to see what they can do.

Your deposit is registered with a Government-approved Tenancy Deposit Scheme. As long as your room is clean and nothing is missing or damaged from your stay, we will aim to get your deposit back to you within 10 working days. We are also members of The Propertymark Client Money Protection Scheme, meaning that if you feel we have misappropriated your rent or deposit you can apply for reimbursement through this scheme. Heres a copy of our PropertyMark certificate and our Accounting Rules.

Our Affiliates

Fresh are members of The Propertymark Client Money Protection Scheme. Click here for our Client Money Protection Certificate. You can find out more about the schemes ruleshere.

Fresh are a member of the Property Redress Scheme.

"The Property Redress Scheme is a straightforward and easy to use consumer redress (ombudsman) scheme for Property Agents and Professionals."

Our student accommodation facilities

Room descriptions explain whether yours will be a standard or small double bed. Asmall double is the same length as the standard but just a tiny bit narrower. Also known as a 3/4 size bed, small doubles measure approx. 120cm wide x 190cm long. Still plenty of room for a good nights sleep even if theres two of you sharing.

Depending on your student accommodation location, post may be delivered directly through your door by Royal Mail or collected from on-site post boxes. Fresh accepts larger parcel deliveries at reception, but we accept no liability for loss or damage.

All our student accommodation is centrally located, close to good public transport links and other facilities, so you should be able to get around easily without a car. A small number of sites have limited parking, available at an additional charge, on a first-come, first-served basis. Contact the Residents' Team at your chosen location for more information.

Yes, so please dont bring any portable washing machines with you! There are on-site laundries at all of our student accommodation locations at an additional charge.

Paying for your student accommodation

FuturePay is an internet based equivalent of a traditional standing order or direct debit facility, but instead of the payment coming out of your bank account it is taken from your card.Once you have set up your FuturePay agreement with our online Card Merchant Worldpay, your instalments will be taken automatically from your card on the future due dates.

For further details of how FuturePay works visit www.worldpay.com

If your student loan is late please contact the Residents' Team at your Fresh Student Living location as they will be able to advise you.

Settle rental payments by logging in to the Student Portal using your reference number and password. From the left-hand menu select Financials and then Payment Online. Payments can be made via debit or credit card using the online secure payment system, RBS Worldpay.

TransferMate is the easy-to-use online payment process thats a secure, fast and affordable way to make international payments to Fresh. Make international payments free of charge and at competitive foreign exchange rates. And, when TransferMate has a local bank account they eliminate the banking charges usually associated with international payments.

Benefits include;No International sender/receiver fee,Preferential exchange rate,24/7 online payment tracking and Customer Service,Receipts of all payments issued to sender/receiver andEasy payment process Bulk Payment options.

To make a payment via TransferMate, log onto the Student Portal and select Pay here in the Financials section.

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