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FAQs

We’re sure you have some questions so take a look at our most asked…
It’s absolutely right to have lots of questions about living with Fresh and here’s the best place to start quizzing us on how to book and what living here is really like.
About Us

We are a market leading, third party manager of residential for rent assets across the UK and Ireland. From PBSA, to Build to Rent and Co Living, we create homes and communities that are perfect for the way our residents live their lives.

Making a Booking

It’s easy - just click on any of the Book Now buttons around the website and start your application. If you need any help or advice, or want to book our short-term lets or summer stays, you can speak to the Residents' Team at your chosen location.

You will be able to complete your booking in a few easy steps but it will be helpful if you have some information ready when you start your application – the name, email and address of your guarantor, a head and shoulders photo of yourself and a bank card to make your advance rent/booking fee payment (ROI only). After choosing your room, you should be able to complete a booking in no more than 15 minutes.

Yes. All residents living with us are required to have a guarantor but this person does not have to live in the UK. They will need to commit to paying the rent if you aren’t able to so please make sure you discuss this with them. Once you have signed the Tenancy Agreement your guarantor will be asked to agree to the nomination, provide proof of ID and their address and sign a copy of the Tenancy Agreement.

We want you to choose a room you are going to be happy living in and we know everyone has a different wish list – from the floor the room is on to the view and the amenities in the room, our Residents’ Team will be on hand to discuss this with you and help you make the best selection.

Of course! We are very proud of our properties and would love to show you around. If you want to bring some friends or family members that’s absolutely fine too – we just ask that you speak to our Residents’ Team in advance so we can make sure we have some rooms available to show you. If you find yourself in the area and haven’t had a chance to speak to us you can still pop in, whilst we might not have a room to show you we will still be able to show you around our Residents’ Shared Spaces.

Please get in touch with our Residents’ Team – they are experts on our properties and most have rooms with varying levels of adaptations so our team will be able to help you.

Yes, but we will ask you to complete a few extra steps during the booking process. This will include nominating a Responsible Adult who will be our point of contact for you and we will recommend monthly meetings with our General Manager once you have moved in but that’s up to you!

Yes! We know that choosing who you live with is really important so in our locations with shared apartments group booking can easily be organised by getting in touch with our Residents' Teams.

We ask all residents to pay a Tenancy Deposit. The good news is that you will get the Tenancy Deposit back at the end of the tenancy if nothing is owing for damages or outstanding rent. The value varies across our locations so please take a look at the Fee Schedule for your chosen property for more information. Deposits are fully secured by the Tenancy Deposit Scheme in England and Wales or the My Deposits Scheme in Scotland.

Cancellation

Please refer to your chosen properties' Terms and Conditions for details of when and how you are able to cancel. Our Residents’ Team will be happy to discuss this with you if you have any questions.

Covid-19

For the latest updates and advice please visit our Covid-19 Section

Moving In

A few weeks before the start of your tenancy we will get in contact to ask you to book a move-in slot. You will need to do this so we can make sure we are expecting you!

Your first rent instalment is due ten days before the start of your tenancy and the Tenancy Deposit is payable one day later so nine days before the start of your tenancy.

When you book you can see whether your flatmates are male or female, what year of study they are in and what they will be studying. We don't give out names for data protection reasons but you can always use our Facebook pages for each location to find your flatmates before you move in and plan exactly who is bringing the kettle!

Yes! Fresh is proud to partner with unikitout.com. Order a range of kitchen and bedding packs from their website, including duvet covers, pillows, cooking utensils and cleaning supplies, and they’ll be delivered straight to your accommodation. Order online and save 10% by using the promotion code FRESH10. On their shopping cart page use the drop-down menu to select where you are staying and enter your arrival date to ensure everything gets delivered on time!

Yes, unless we tell you we're covering it, if you watch or record programmes as they are being shown, watch catch up TV such as iPlayer or watch live TV online you will need a license.
This applies to any provider you use and any device, including a TV, desktop computer, laptop, mobile phone, tablet, games console, digital box or DVD/VHS recorder.
Please visit tvlicensing.co.uk for more information.

Student accommodation is often not a suitable environment for pets and that’s why pets of any shape or size aren't allowed.

Living with Fresh

Our room descriptions explain whether you will have a standard or small double bed. A small double is the same length as the standard but just a tiny bit narrower. Also known as a 3/4 size bed, small doubles measure approx. 120cm wide x 190cm long. Still plenty of room for a good night's sleep, even if there's two of you sharing.

We want you to love your time living with us but there may be times when we don’t always get it right. We take all complaints seriously and will try our best to fix any issues first time. If you need help and advice about how to complain please take a look at our Complaints Procedure.

We're all grown-ups here so of course occasional overnight guests are allowed. Please don't invite someone to stay for more than three consecutive nights though, and always check with your flatmates first that they're ok with extra house guests.

Yes, we conduct inspections at least three times during your tenancy. We'll keep an eye on cleanliness and hope not to see any damage and missing items. After each inspection we will tell you if any charges will need to be made to put something right. You will be invoiced immediately for recharges for the first two inspections and on the final inspection a deduction will be made from your Tenancy Deposit. The cost of recharges for cleaning, damages and missing items can be found in the Residents’ Handbook.

No, your room is yours for the whole of your tenancy. You only need to move out at the end of the agreement.

As part of your Tenancy Agreement/Licence to Reside you have agreed to look after your room and not cause any damage. We know accidents do sometimes happen so a list of possible damage charges are available in our Residents’ Handbook.

All our properties are smoke free and this includes all types of E-cigarettes. Smoking is not allowed in any private and communal areas including bedrooms, bathrooms, kitchens and all internal social spaces. Designated smoking areas can be found outside the building.

Our Affiliates

Here at Fresh we comply with the ANUK Code. If you have any queries please speak with your Residents' Team.

We are also ARLA Propertymark Members and whilst most of the information in the guide is applicable to us; not all of it is. If you have any queries please speak with your Residents' Team.

Keep up to date with the small print with these government guidelines to renting.

Fresh are members of The Propertymark Client Money Protection Scheme meaning that if you feel we have misappropriated your rent or deposit you can apply for reimbursement through this scheme. Click here for our Client Money Protection Certificate and our accounting rules are here.

Fresh are a member of the Property Redress Scheme.

"The Property Redress Scheme is a straightforward and easy to use consumer redress (ombudsman) scheme for Property Agents and Professionals."

Paying Your Tenancy Deposit and Rent

It’s really important that these are paid on time as without them we won’t be able to let you have your key to move in. Please contact our Residents’ Team if you have any concerns. 

All your payment dates are listed in your Tenancy Agreement/Licence to Reside (ROI).

Living With Fresh Once You Graduate!

In most cases our student properties are purely for students, however, we do offer rental homes in locations across the UK which are perfect for recent graduates, offering great value rent, on-site Residents' Teams and the fantastic service you would expect from Fresh.

Not found what
you're looking for

Let us know if we've missed anything by contacting the Residents' Team at your chosen Fresh location.

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