Our booking process is quick and easy but it will be helpful to have some information to hand when you start your application – having the name, email and address of your guarantor, a head and shoulders photo of yourself and a bank card to make your advance rent/ holding deposit payment will save you time!

This will depend on where your chosen property is located. A sample version of the relevant agreement will be available to view on our website but let us know if you have any questions.

Of course! We are very proud of our properties and would love to show you around. If you want to bring some friends or family members that’s absolutely fine too – we just ask that you speak to our Residents’ Team in advance so we can make sure we have some rooms available to view. If you find yourself in the area and haven’t had a chance to speak to us you can still pop in, whilst we might not have a room to show you we will still be able to show you around our Residents’ Shared Spaces. We can also offer online video viewings if you don’t live locally so let us know what works for you!

Our room types vary per property but usually range from en-suite rooms to individual studios. Differences in rooms per property may include size, floor, and the number of flatmates you’ll be sharing a kitchen with.

We want you to choose a room you are going to be happy living in and we know everyone has a different wish list – from the floor the room is on to the view and the amenities in the room, our Residents’ Team will be on hand to discuss this with you and help you make the best selection.

Most of our properties require you You’ll be asked to pay an advanced rent / Holding Deposit.This is refundable should you decide to cancel within the cooling off period (please see your properties T&C's for more information). If you provide evidence before the start of the tenancy, we will also refund the payment if you later find your place has been withdrawn or you are not able to obtain a visa to enter the UK. The payment will be credited against the first rent instalment on your account.

Selecting to have a guarantor allows payment of your rent in instalments, or, if you prefer, and are able to make your full years payment upfront, you won’t need a guarantor.

If you do choose to have guarantor, please make sure they understand they are committing to pay the rent if you aren’t able to. For most Fresh properitiesproperties, guarantors do not need to live in the UK but must be over 18 and not live in a property managed by Fresh. This criteria can vary between our properties, so please refer to our booking information for the most up-to date guarantor requirements at your chosen location. Once you have signed the agreement your guarantor will be asked to provide proof of ID and address and sign a copy of the agreement.

Yes! We know that choosing who you live with is really important so our properties with shared apartments offer group booking which can be easily organised by getting in touch with our Residents’ Teams.

Semester lettings are available at selected properties – please contact our friendly Residents’ Teams to chat through your options.

Please get in touch with our Residents’ Team – they are experts on our properties and most have rooms with varying levels of adaptations so our team will be able to help you. If you book online, and tell us you have a medical condition, the booking process will automatically pause so you can speak with us to discuss your requirements.

Please contact the Residents’ Team at your chosen property for more information. At properties where under 18’s are accepted we will ask you to complete a few extra steps during the booking process. This will include nominating a Responsible Adult who will be our point of contact for you and we will recommend monthly meetings with our General Manager once you have moved in but that’s up to you!

We are required to carry out sanction checks on all applicants and guarantors against the UK Sanctions List before a tenancy agreement can be finalised.

If a potential match is identified, we are unable to proceed with the booking and must report the matter to the Office of Financial Sanctions Implementation (OFSI) in line with regulatory requirements. The checks are carried out by a specialist provider on behalf of Fresh and help ensure compliance with UK law.

Once your booking is countersigned, it is legally binding. There are however some situations where you may be able to cancel. Please refer to your chosen properties' Terms and Conditions for details of when and how you can cancel. Our Residents’ Team will be happy to discuss this with you if you have any questions.

Our room descriptions explain whether you will have a standard or small double bed. A small double is the same length as the standard but just a tiny bit narrower. Also known as a 3/4 size bed, small doubles measure approx. 120cm wide x 190cm long. Still plenty of room for a good night's sleep, even if there's two of you sharing.