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FAQs

We’re sure you have some questions so take a look at our most asked…
It’s absolutely right to have lots of questions about living with Fresh and here’s the best place to start quizzing us on how to book and what living here is really like.
BTR & Co-Living FAQs

We are a market leading, third party manager of residential for rent assets across the UK and Ireland. From student accommodation to apartments to rent and Co Living, we create homes and communities that are perfect for the way our residents live their lives.

We would love to hear from you at any time so that we can add you onto our waiting list.Once we have your details, as soon as a suitable property becomes available we will be in touch! That will usually be around 8 weeks before you want to move in.

The Government produces a guide called How to Rent which provides lots of helpful information. A copy can be found here and we also provide a copy as part of our booking process.

We know that peace of mind and flexibility is really important to our Residents so our standard 3 year tenancy is the perfect solution to really allow you to make your apartment your home but with the knowledge that if your plans change, there is a rolling 3 month break clause that can be used after month 3. This means you can live with us from as short a time as 6 months, renew at the end of the 3 years or leave at any time that suits you inbetween!

An AST is the most common type of tenancy agreement. Before you move in, you will be given the tenancy agreement to sign. This will outline how much rent you will pay, who is responsible for any repairs or damages and details of how annual rent increases will occur. From the execution of this contract, you are committed to paying the agreed instalments on time.

You can view a sample of our AST document here.

Yes you can! To keep us in line with the Right to Rent checks we will just need to meet you in person and check your documents before we can allow you to move in.

The UK law states that landlords have to check that each tenant is eligible to live in the UK. We are obliged to carry out these checks so please ensure you provide all the relevant information that supports your application. The checks are simple and relatively quick, but knowing what to produce before you enter the process will speed up your application.

Download the UK Governments Right to Rent Guide here for more information.

Its easy to book on our website, we provide all the information you need to find your perfect apartment and will be happy to show you around so you can get a real feel for what its like to live with us!

Our team are always on hand so if you have any questions along the way just give us a call!

Once your application is complete we will start your reference checks and then once these and your Right to Rent checks are passed, will issue your Tenancy Agreement to be signed.

All prospective residents go through referencing to check eligibility to enter into a Tenancy Agreement. These checks must be completed within 3 working days so it is important you speak to your employer etc to ask them to reply within this timeframe.

If you currently have an unsatisfied CCJ, we are sorry that you will not be eligible to live with us. If you have had a satisfied CCJ in the past 2 years, we ask that you discuss this with our General Manager before starting your application.

As a rough guide, to pass the credit part of the reference checks, your (joint) monthly income must be at least 2.5 times the rent.

We will ask you to propose a guarantor who must live in and own property in the UK to go through referencing. The guarantors monthly income will need to be at least 3 times the monthly rent to ensure they can cover both your rent and their own living costs. The other referencing criteria remains the same.

Please make sure your proposed guarantor is fully aware that if you cant pay your rent, they will be asked to make the payments on your behalf. We will ask them to sign a Deed of Guarantee to confirm this.

There are no upfront payments. Once your tenancy agreement has been signed, your first months rent is due along with the Tenancy Deposit (set at five weeks rent).

If your tenancy starts on or before the 15th of the month, your first rental payment will cover the remainder of that month. If your tenancy starts on or after the 16th, your first rental payment will be the remainder of that month plus the full monthly rent for the following month. Both payments will be calculated as your total annual rent divided by 365, multiplied by the relevant number of days.

Once your first payment is received, all future payments will be due on the 1st of each month.

Your deposit is kept safe with The Tenancy Deposit Scheme (Custodial).

At the end of your tenancy, you will be contacted by TDS to agree to the repayment of your deposit (minus any proposed charges). Once you have agreed this, TDS will normally return the deposit within 5 working days.

We highly recommend you take out a comprehensive contents insurance policy from a reputable supplier to protect your personal possessions.

Our team will be on hand to help with any maintenance issues, just report them on the Residents Portal or via the app and let us take care of the rest.

Yes, all our Residents are responsible for paying their council tax direct to the local authority. We suggest that as soon as your tenancy start date is confirmed you let them know you will be moving in so that they can prepare your account and you can keep your payments up to date.

Yes, if you watch or record programmes as they are being shown, watch catch up TV such as iPlayer or watch live TV online you will need a license.

This applies to any provider you use and any device, including a TV, desktop computer, laptop, mobile phone, tablet, games console, digital box or DVD/VHS recorder.

Please visit https://www.tvlicensing.co.uk/ for more information.

We hope you will love living with us but there may be times when we dont always get it right. We take all complaints seriously and will try our best to fix any issues the first time. If you need help and advice, please speak with your General Manager first. To view our complaints procedure please download this guide.

Yes, we are proud members of the Property Redress Scheme, UKAA and National Residential Landlords Association.

We are also members of the ARLA Propertymark Client Money Protection scheme meaning that if you feel we have misappropriated your rent or deposit you can apply for reimbursement through the scheme.

You can download a copy of our Client Money Protection Providers accounting rules here

And heres a copy of our accounting rules

All our properties have recycling facilities and we encourage our Residents to help us to reduce waste and recycle as much as you can!

When you move in, our Residents Team will show you where to take your rubbish and recycling and explain whats in place.

You can find a copy of our Sustainability Guide here.

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