We are a market leading, third party manager of residential for rent assets across the UK and Ireland. From student accommodation to apartments to rent and Co Living, we create homes and communities that are perfect for the way our residents live their lives.

We would love to hear from you, so let us know when you would like to move in. If you are looking for an immediate move in, this may be possible as soon as the relevant checks have been completed. Or, if you are looking in advance, get in touch around 8 weeks before you would like to move in.

If you are renting in Wales, the guide A Home in the Private Rented Sector is available.

The agreement we use depends on where you will be renting with us - If you are in England you will have an Assured Periodic Tenancy (APT) and if you are in Wales you will have an Occupation Contract.

You can view and download a sample copy of the agreement for your chosen property from Booking Information section of the property’s webpage.

Once you have passed reference checks you will be sent the agreement to read through and sign electronically. It will outline how much rent you will pay, when this is due, details of the Landlord and explain who is responsible for repairs / damages.

In England, once the Tenancy Agreement is countersigned by the Landlord you are committed to the tenancy and in Wales this applies as soon as we have sent a copy of the contract to you.

Of course! We are very proud of our properties and would love to show you around. We just ask that you speak to our Residents’ Team in advance so that if your chosen apartment is occupied, we can ask the residents’ permission to show you around.

If you find yourself in the area and haven’t had a chance to speak to us you can still pop in. Whilst we might not have an apartment to view, we will still be able to show you around our Residents’ shared spaces.

We can also offer online video viewings if you don’t live locally so let us know what works for you!

If you are renting with us in England we will need to complete some simple checks to ensure everyone in your household is eligible to live in the UK. We will just need you to provide your photographic proof of ID if you are a citizen of the UK or Ireland, or your Home Office Share Code and date of birth if you are a citizen of any other country.

Download the UK Governments Right to Rent Guide here for more information.

You will be able to complete your booking online in a few easy steps but it will be helpful if you have some information ready when you start your application – the name and email addresses of any joint tenants and some photographic ID will be needed. After choosing your apartment, you should be able to complete the application form in no more than 15 minutes.

Once you submit the application we will contact you to discuss the next steps which will include a viewing if you haven’t already had one and your reference/ sanction checks.

All prospective residents go through referencing to check eligibility to enter into an Agreement. These checks must be completed within 3 working days, so it is important you speak to your employer etc to ask them to reply within this timeframe.

If you currently have an unsatisfied CCJ, we are sorry that you will not be eligible to live with us. If you have had a satisfied CCJ in the past 2 years, we ask that you discuss this with our General Manager before starting your application.

To pass the credit part of the reference checks, at most of our properties your (joint) monthly income must be at least 2.5 times the rent. Please speak to the General Manager at your chosen property for details of their specific criteria.

Sanction checks are carried out to make sure that individuals are not listed on the UK government’s financial sanctions list. These checks are part of the Sanctions (EU Exit) (Miscellaneous Amendments) Regulations 2024, which took effect from 14 May 2025. This means we are legally required to:

• Check applicants and guarantors against the UK Sanctions List before entering into a tenancy agreement.
• Prevent any bookings involving individuals who appear on the list.
• Report any matches or concerns to the Office of Financial Sanctions Implementation (OFSI).

The checks are carried out by a specialist provider on behalf of Fresh and help ensure compliance with UK law.

The checks will be completed at the same time as your general reference checks and are conducted by a third party on the Landlords behalf.

Depending on the result of the Reference Checks we may ask you to propose a guarantor who must live in and own property in the UK to go through referencing. At most of our properties the guarantor’s monthly income will need to be at least 3 times the monthly rent to ensure they can cover both your rent and their own living costs. The other referencing criteria remains the same.

Please make sure your proposed guarantor is fully aware that if you can’t pay your rent, they will be asked to make the payments on your behalf. We will ask them to sign a Deed of Guarantee to confirm this.

If you are unable to nominate a UK based guarantor, you may be eligible for a flatfair Tenant Guarantor which replaces the need for you to provide a traditional guarantor. If you’re approved and pay the one-off fee, flatfair will act as your guarantor for rent only, for up to 3 years. Our team will be able to provide more information.

England:

Once your application has been approved, you will be asked to pay a holding deposit equal to one week’s rent. Further details are available in our Booking Terms and Conditions.

Your tenancy deposit or flatfair non-refundable check-in fee must then be paid within 48 hours of receiving the invitation to the flatfair portal. The first rent payment is then payable after the tenancy agreement has been countersigned.

Wales:

There are no upfront payments. Once your application has been approved, your tenancy deposit or flatfair non refundable check in fee must be paid within 48 hours of receiving your invitation to the Flatfair portal.

After this payment is received, we will issue the Tenancy Agreement for signing.

Your first month’s rent must then be paid by cleared funds within seven days of the Tenancy Agreement being signed, or no later than one working day before the start of the tenancy, whichever is sooner. We are unable to countersign the Tenancy Agreement until these payments have been received.

The flatfair non-refundable check-in fee allows you to wave goodbye to costly deposits and secure your new home with a small, one-off check-in fee. You can find out more about each options here

Here are the benefits of choosing flatfair’s deposit replacement solution:

• Instead of a deposit, you’ll pay a one-off, non refundable check-in fee equal to one week’s rent (+VAT), so that means much lower moving costs.
• When it’s time to move out, you’ll only pay if there’s a problem you’re responsible for and you won’t have to wait to get your deposit back.
• Checking out is fair and easy, with government-backed adjudicators on hand in case there’s a charge dispute.
• There are no recurring charges if you decide to renew your tenancy and stay in your home.

We highly recommend you take out a comprehensive contents insurance policy from a reputable supplier to protect your personal possessions. This should start on the day you move in.

You may also want to consider having insurance to cover accidental damage to the Landlord’s goods or property. Depending on the policy, this can provide cover in the event you e.g. stain a carpet or drop something onto the hob and smash it.

Yes, all our residents are responsible for paying their council tax direct to the local authority. We suggest that as soon as your tenancy start date is confirmed you let them know you will be moving in so that they can prepare your account and you can keep your payments up to date.

You need a TV Licence if you watch or record live TV broadcasts on any channel, on any service, or through any device, including streaming services like BBC iPlayer. This also applies to watching live TV on platforms like YouTube, ITVX, or Amazon Prime Video. However, you don't need a TV Licence if you only watch on-demand content or never watch live TV. Please visit tvlicensing.co.uk for more information.

Please visit https://www.tvlicensing.co.uk/ for more information.

E-bikes and scooters have become a popular way to get around, but due to the fire risks associated with their batteries, not all properties are able to accommodate them. You’ll need to check directly with your chosen property to find out if they are permitted on-site and if any specific storage or charging rules will apply.

We hope you will love living with us but there may be times when we don’t always get it right. We take all complaints seriously and will try our best to fix any issues the first time. If you need help or advice, please speak with your General Manager first. To view our complaints procedure please download this guide.

Fresh are members of the Property Redress Scheme which is a consumer redress (ombudsman) scheme for Property Agents and Professionals. Our membership number is PRS013082. If you do not feel we have dealt with your complaint, you may be able to raise with the PRS.

Fresh are proud members of Propertymark which is a regulatory body for letting and managing agents in the UK. This provides peace of mind and reassurance that you can trust Fresh to look after you at every step of your tenancy.

We are also members of the Propertymark Client Money Protection scheme which means that if you feel we have misappropriated your rent or deposit you can apply for reimbursement

You can download a copy of our Client Money Protection Providers accounting rules here.

And here's a copy of our accounting rules.

We are also members of the Association for Rental Living (ARL) which is the leading association for the UK Build To Rent industry.

the leading association for the UK Build To Rent industry. Fresh hold Professional Indemnity Insurance, Policy Number : CREGZ2550105 with Liberty Specialty Markets & Others.

We encourage and help all our residents to lead a more sustainable life, and many of our properties have energy saving features.

Speak to our Residents’ Team to find out more about sustainability at your chosen property or have a look at our Sustainability Guide.

At Fresh, we believe all our residents want to live in a safe and clean environment where individuals respect each other, their home, and the local community. Please have a read of our Anti-Social Behaviour Policy which explains our approach to managing any anti-social behaviour that may occur.

We want Fresh residents to feel safe, comfortable, and secure during their stay. Our dedicated Residents' Teams are on hand to support, and we have a firm safeguarding policy in place to support our residents' physical safety and emotional wellbeing. Please refer to our safe guarding policy for more information.

If you wish to end your tenancy, you must give a minimum two calendar months’ notice.

What you need to do:

• Give your notice in writing.
• Clearly state that you wish to end your tenancy
• Ensure you have given a minimum of two calendar months notice.

Once we receive your notice, we will:

• Check that it meets legal requirement and confirm whether the notice is valid
• Advise you of your confirmed tenancy end date
• Confirm the next steps for your move out.

Your tenancy, and rent liability, will continue until valid notice has been given and the required notice period has expired.

If you are unsure about how much notice you need to give, please contact the Residents’ Team before submitting your notice so we can help you make sure you don’t give more notice than necessary.

If you live in a joint tenancy, all named tenants are equally responsible for the tenancy. This means that if one joint tenant gives notice, it will end the tenancy for everyone, not just the person who gave notice.

Because of this, it’s important that all joint tenants understand what is happening before notice is given.

Before Giving Notice

If you are thinking about giving notice, you should:

• Discuss your plans with the other joint tenants first, so everyone understands what this could mean for their home.
• Agree whether everyone intends to leave, or whether one or more tenants may want to stay and apply for a new tenancy.
• Contact the Residents’ Team if you are unsure how much notice is required or how notice should be given.
• Clear communication and early advice can help protect everyone’s housing situation.

What Happens When Notice Is Given

Once notice is received from one joint tenant:

• The notice will apply to all joint tenants.
• We will notify the remaining joint tenants that notice has been given.
• We will confirm the proposed tenancy end date and explain what options may be available.

Until the tenancy officially ends, all joint tenants remain responsible for rent and the condition of the property.

If You Want to Stay in the Property

In some cases, the remaining tenant(s) may be able to apply for a new tenancy in their own name (or as a new joint tenancy). This is not automatic and will depend on eligibility and meeting our criteria.

If this option is available, you will be asked to:

• Complete reference checks.
• Sign a new tenancy agreement before the current tenancy ends.

It’s important to respond quickly if you are offered this option, as delays could mean the tenancy ends before a new agreement is in place.

If No New Tenancy Is Agreed

• All tenants must leave the property by the confirmed end date.
• If anyone remains in the property after the tenancy ends without a new agreement, they may be treated as occupying without permission and further action may be taken.

Our Advice

• Always talk to each other before giving notice.
• Do not assume notice only applies to one person - it will affect everyone.

If you are unsure, contact the Residents’ Team before submitting notice so we can explain your options and help you avoid problems.