Experience you
can trust.
The buildings are the start, our people make the difference.
Say hello to our
Senior Leadership Team
Fresh was delighted to welcome Sam in September 2022. He has over 25 years’ experience of providing contracted services in both the public and private sectors with responsibility for large corporate clients across the UK & Ireland.
Sam is focussed on strengthening Fresh’s student offering whilst continuing to grow our portfolio in BTR and co-living and driving collaboration and innovation across the company. Sam is committed to providing insight led services which deliver for our residents, clients and shareholders.
When not at work Sam is a keen cyclist.
Jane joined Fresh in 2010 setting up the operational platform and has played an intrinsic part in the success and growth of Fresh. Jane oversees the customer experience & day to day operations of the business, ensuring that our customer insights shape our service and product. Jane has over 30 years experience in Residential for Rent sector.
When not working, Jane loves to spend time in her garden and admiring her efforts with a glass of fizz in hand, and enjoying great food with friends and family.
Hekesh joined Fresh in 2024 as Finance Director. He has held a number of senior finance roles within the contract services sector ranging from global corporate clients through to UK public services. Hekesh will oversee all aspects of finance and systems to ensure both internal and client financial governance & reporting is delivered to a high standard and efficiently.
When not at work Hekesh is trying to keep fit to keep up with his young family.
Fresh was delighted to welcome Mitchell to the team in September 2024. With 8 years of experience in the PBSA sector, Mitchell brings a wealth of expertise in mobilising, marketing, and letting over 100 sites across 50 UK cities and Europe. Previously part of the commercial team at CRM Students, Mitchell has a strong track record in driving business growth, forming strategic partnerships, and leading teams to success.
In Mitchell's role at Fresh, the focus will be on increasing bed numbers, driving occupancy and revenue, and ensuring operational efficiency, all while upholding Fresh's core values. Mitchell is committed to delivering tailored solutions that meet the needs of residents, clients, and shareholders alike
When not at work, Mitchell enjoys holidays with family, playing golf, and staying active in the gym. As a passionate football fan, Mitchell is a proud Swindon Town FC season ticket holder.
Sarah joined Fresh in 2009 having started her career on the operational side as an Accommodation Manager mobilising and managing one of our PBSA schemes which Fresh still manage today. Sarah progressed through a number of roles within Fresh before joining the Business Development team 8 years ago. Today, she heads up the Business Development Team and is responsible for seeking new opportunities within the Residential for Rent sector and driving the growth in new business at Fresh. Sarah works alongside clients providing honest feedback on prospective opportunities and detailed appraisals including Fresh's views on the NOI potential of assets. She also works closely with the Fresh team to ensure that all clients are onboarded smoothly.
When not working Sarah loves to cook; that's when she's not travelling and exploring new places.
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Mark originally joined Fresh in 2016 and currently leads on Advisory and Mobilisation.
In his current role he is the lead contact for our clients throughout the Mobilisation period, liasing with teams across the business to ensure a smooth transition. With the New Business team he is responsible for supporting clients on new opportunities within the Residential for Rent sector.
In his spare time Mark enjoys staying active by running, reading a wide range of books, and travelling to new destinations.
As Director of Brand and Marketing, Chloe is responsible for planning, creating and executing Fresh’s brand and marketing strategy.
Joining from a private part buy – part rent provider, heylo where she set up their marketing function and led on their brand development and third party integrations.
With over 10 years’ experience and an eclectic marketing mix in her background including hotels, large scale events, sporting venues and healthcare facilities in China. Chloe is a marketer with a strong customer focus and passion for developing brand relationships.
Away from the world of marketing, Chloe enjoys travelling, keeping fit with dance classes and spending time with her friends and family.
Graham joined the business in 2018 as Health and Safety Manager before being promoted to lead the Property Team in 2022. Graham believe passionately in ensuring that a risk management is the basis for all health and safety policy decisions. This approach comes from his previous employments in Corporate Governance, Risk Management and Health and Safety roles.
In his spare time Graham enjoys spending time with his young family. He is currently learning to play the piano in tandem with his 5-year-old son – who is progressing at a faster pace.
Clare joined Fresh in 2015 bringing with her a wide range of financial experience in various sectors including advertising & transport. Originally joining the Fresh team in the role of Finance Manager, she has developed her knowledge of the property sector and progressed to the role of Head of Client Finance. She oversees a team of Finance Managers who are responsible for the financial client reporting, providing insight into the client assets and the annual budgeting & forecasting process. She also oversees the Pricing Manager, who is responsible for the rent setting & pricing model and works closely with the outsourced team in India, ensuring there is a robust controls framework in place.
Out of work, Clare loves live music, lots of travel to new destinations & getting out into nature (weather permitting!)
Rachael has a huge amount of multi-site marketing experience working for large leisure and lifestyle brands before joining Fresh in 2015. As Head of Marketing, Rachael is responsible for managing the property marketing strategies and plans, which includes including digital advertising, video, email marketing, search, outdoor, social media and traditional print media.
Rachael oversees the day-to-day output of the marketing team.
Out of work Rachael enjoys live music, country walks and spending time with her family and friends.
Louisa joined Fresh in 2016 having previously worked in hospitality. Her first role at Fresh was as a General Manager of a PBSA property before progressing to Acting Operations Manager for Scotland and then moving into the role of Senior Policy Manager before being promoted to her current role where she has responsibility for creating and updating operational practices across our portfolio as well as overseeing training to all our teams.
In her spare time Louisa enjoys walking and spending time in her garden.
Emma joined Fresh in 2022 as Head of Business Systems with over six years of experience working with Yardi. Emma is responsible for leading the business systems team to make continued improvements to the system, and working with Yardi to expand the system functionality for the student market, as well as maintaining the system and supporting all users with any system issues that arise. She also leads the reporting team, who are responsible for building new reports on the system and providing both internal, and client reports. Emma is keen to build the system to make tasks as efficient as possible for all users.
Outside of work, Emma enjoys playing tennis and swimming. She also loves to cook, bake cakes and spend time with family and friends.
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Linsey joined Fresh in 2020, starting as a General Manager before becoming Head of Customer Experience for the North West. Linsey, in her current role as Operations Director now oversees our operational delivery across North West England, Scotland, Northern Ireland and The Republic of Ireland, supporting her Operations Managers in delivery of service and results for our clients and residents.
Prior to Fresh, Linsey has over 15 years’ experience heading up sales, service delivery and operations departments across commercial and holiday let industries all over the UK.
In her spare time, Linsey enjoys exploring the UK in her micro camper, long hikes, live music and spending time with her family.
Mark is one of Fresh's Operations Directors, having most recently been leading on Divisional Operations for properties within our Central and North East regions. Mark has over 10 years of expertise in finance and property management.
Before joining Fresh in 2021, Mark successfully managed multiple properties at Unite Students over a span of 2.5 years. Before venturing into property management, Mark spent 5 years as a financial accountant, giving him a great understanding of cost control and operational efficiencies which has been vital since taking the step into the property management.
Outside of work, Mark enjoys spending quality time with his young family, cheering on Derby County, and playing golf.
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Malcolm joined the business in 2020 as our National Mobilisation and Maintenance Manager. He is the driving force behind the seamless property mobilisation of all assets under our management. His leadership extends to a team of skilled regional maintenance managers, ensuring a consistent and structured approach to our operations. As a mechanical and electrical engineer, Malcolm brings extensive knowledge to the property and leisure sector. He's unwavering in his commitment to maintaining the highest quality in maintenance activities, whether conducted in-house or by approved contractors. Malcolm's dedication is also evident in his role as a mentor and supporter of our maintenance teams, ensuring their ongoing growth and success.
When not at work Malcolm can be seen relaxing on a riverbank fishing or hurtling around a racetrack as a keen motorbike enthusiast.
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