Moving to university is a huge milestone. Whether you’re joining us as a first-year student, arriving through UCAS Clearing or returning for another academic year, moving into your new accommodation marks the start of an exciting chapter.

At Fresh, we know that student accommodation check-in weekend can bring a mix of excitement and nerves. That’s why our Residents’ Teams work hard to make your arrival as smooth and stress-free as possible, so you can focus on settling in, meeting new people and enjoying your new home.

To help you prepare, we’ve put together everything you need to know before you arrive.

Keep an Eye on Your Inbox

Before student accommodation check-in weekend, your Fresh property will send you all the information you’ll need before moving in. These emails will include important details about your arrival, along with any actions you need to complete before you travel.

As every Fresh property is unique, it’s important to read your pre-arrival emails carefully and keep them somewhere easy to find.

Complete Any Pre-Arrival Tasks

Before travelling to your new home, make sure you’ve completed anything requested by your property team. This could include:

• Reviewing your booking information
• Making sure your rent account is up to date
• Checking your arrival information
• Reading your property’s welcome guidance

Completing these steps before travelling means you’ll be able to start enjoying your new home sooner.

Download the Fresh Residents’ App

One of the easiest ways to stay connected throughout the year is by downloading the Fresh Residents’ App. The app is designed to make student living simpler by giving you access to everything you need in one place.

Depending on your property, you can:

• Pay your rent
• Report maintenance requests
• Receive important building updates
• Discover local events
• Access helpful support
• Connect with your student community

It’s worth downloading before you arrive so you’re ready from day one.

Shop the Essentials Before You Arrive

Forgotten something? Don’t worry. Fresh Shop makes it easy to order bedroom and kitchen packs, along with other useful university essentials, ready for your arrival.

Whether it’s bedding, cookware or those little extras that are easy to overlook, ordering in advance can save valuable suitcase space and help your room feel like home from the moment you move in.

Pack Smart

One of the biggest questions students ask before university is, “What should I bring?”

Although every student is different, it’s a good idea to pack the essentials first before thinking about decorative extras. Don’t forget:

• Important documents and photo ID
• Clothing for different seasons
• Toiletries and medication
• Laptop, chargers and other study supplies
• Bedding and towels (unless already included at your property)
• Kitchen essentials, if required

If you’re travelling by train or flying from overseas, remember that you don’t have to bring everything at once. Many items can be purchased once you’ve arrived.

Bring Your ID

When you arrive, your Residents’ Team may need to confirm your identity before welcoming you to your new home.

Bringing a valid photo ID, such as a passport or driving licence, is one of the simplest ways to make your arrival as quick and straightforward as possible. And, if your property requires any additional documentation, this will be explained in your pre-arrival emails.

Meet Your Residents’ Team

One of the things that makes Fresh different is our friendly onsite Residents’ Teams.

From the moment you arrive, they’re there to help answer questions, provide guidance and help you settle into your new surroundings. Whether you need directions to the nearest supermarket, have a question about your room or simply fancy a chat, your Residents’ Team is there to support you throughout your stay.

Settle Into Your New Community

University isn’t just about studying, it’s also about finding your people. During your time with Fresh, you’ll have opportunities to meet fellow residents through a wide range of social activities organised as part of our award-winning Be Wellbeing Programme.

From welcome events and games nights to creative workshops, cultural celebrations and wellbeing activities, there’s something for everyone, making it easier to make friends and feel at home. You can even take time to walk around your new city with fellow residents to explore the place you’ll be calling home.

If you’re feeling nervous about meeting new people and living somewhere new, you’re definitely not alone. Everyone is starting a new chapter, and saying hello could be the beginning of a lifelong friendship.

Support Is Always Available

Moving away from home can be a big adjustment, and it’s completely normal to experience a mixture of emotions during your first few weeks. And, at Fresh, your wellbeing is just as important as your accommodation.

Alongside your Residents’ Team and Be Wellbeing events, Fresh residents also have access to a dedicated Student Assistance Programme, delivered in partnership with Health Assured. This confidential service offers professional support whenever you need it, helping you navigate everything from academic pressures to everyday life at university.

Remember, asking for support is a sign of strength, at student accommodation check-in and beyond. And, by seeking out support at the start of your journey, you’ll never have to face university life alone.

Frequently Asked Questions

What happens if I’m delayed on move-in day?

If your travel plans change, simply contact your property’s Residents’ Team as soon as possible. They’ll let you know the best next steps.

Can my family help me move in?

Absolutely. Many students arrive with parents, carers or friends who help them unpack before it’s time to say goodbye.

What if I forget something?

Don’t panic. Fresh Shop offers a range of bedroom and kitchen essentials, and your local area will also have plenty of places to pick up any last-minute items.

I’m nervous about moving away from home. Is that normal?

Completely. Almost every student feels a mixture of excitement and nerves before university. Getting involved in Be Wellbeing events, introducing yourself to your neighbours and chatting with your Residents’ Team can all help you settle in.