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Booking Info

Booking couldn't be easier.

An advance rent contribution of 150 towards your first rent instalment will be due at the time of completing your application. This amount is credited to your first rent instalment. Should you fail to proceed with the booking after receiving your Occupation Contract / Written Statement (you may have previously known this as a Tenancy Agreement), the advance rent contribution will be retained by the Landlord.

Your first rent instalment and Damage Deposit are due in line with the Booking Terms and Conditions. The good news is that you will get the Damage Deposit back if nothing is owing for damages or outstanding rent at the end of your stay!

Take a look at our Fee Schedule for details of charges that will be applied for damages.

We keep your cash safe in our Tenancy Deposit Scheme and were also members of The Propertymark Client Money Protection Scheme. View our Client Money Protection Certificate, or to find out more about the schemes rules here click here. Just remember, there's no getting the money back if you cancel so take a look at our full Booking Terms and Conditions below and here's a sample Occupation Contract.

  • For our 2022-23 Booking Terms and Conditions please click here.
  • For our 2023-24 Booking Terms and Conditions please click here.

You can view our energy Performance Certificate (EPC) here.

You can view our Electrical Installation Condition Reports (EICR) here.

Find the answers to your questions in our helpful guide.

It's really important to read our Tenancy Handbook. It includes important information that you'll need to know before you move in. From how to contact our friendly Residents' Team and what you'll need to bring with you, to important fire safety information and useful wellbeing contacts. It's your one-stop guide living with Fresh.

Stay connected at all times.

You're connected whether you're cramming at your desk, being busy in the kitchen or getting some fresh air in the courtyard with our 175Mbps broadband and up to 225Mbps wireless service as standard throughout the building. You can connect up to 7 devices. Speed upgrades and product add-ons are available for a little more.

Our internet services are provided by our partner, Glide. Go to them with all your pre-arrival queries or problems on moving-in day. Reach their support team on 0333 123 0115, email [email protected] and they'll be there for you.

Your contents. Covered.

Fresh is working in partnership with Cover4Insurance to provide some cover for the contents inside your room. You don't need to do anything to activate this cover, but it is important for you to check and ensure that you fully understand the protection provided and whether it is sufficient for your needs.

You can find out more here:

Your policy number is: FRES2022

Visit the review cover link to:

  • Check what is covered
  • Register to be entered into our Free Prize Draw
  • Chat to our insurance experts through Live Web Chat
  • Check how to make a claim
  • Extend and personalise your cover
  • Download the Cover4insurance app

You may find that you need to extend your cover to protect all of your possessions both inside and outside of your home.

Renting in Wales

You may be interested in this handy booklet produced by the Welsh Government, with more information on finding rented accommodation in Wales.

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